Privacy policy

This policy covers zizowireless.com, run by Balaji Trading, Inc. trading as ZIZO. It explains what we collect when you visit or order, who else sees it, and the choices you have.

What we collect

  • What you give us: your name, email address, shipping and billing address, phone number if you provide one, and what you ordered. If you create an account, your login details. If you contact support or file a warranty claim, whatever you send us, including photos.
  • Payment details: card numbers are entered into our payment processor and are never stored on our systems. We see the last four digits, the card type and whether the payment succeeded.
  • How you use the site: pages viewed, what you searched for, the device and browser you used, your approximate location from your IP address, and the site that referred you.

Why we use it

  • to take payment, ship your order and handle returns and warranty claims
  • to answer you when you contact us
  • to send order and shipping notifications, which are not marketing and cannot be turned off while an order is open
  • to send marketing email, only if you asked for it, with an unsubscribe link in every message
  • to detect fraud, to keep the site working, and to meet our tax and accounting duties
  • to understand which pages and products people use, so we can improve them

Who else sees it

We do not sell your personal information for money. We do share it with the companies that make the store work, and only for that purpose:

  • our ecommerce platform, which hosts the store and processes checkout
  • payment processors, to take and refund payments
  • shipping carriers, to deliver your order and give you tracking
  • our email provider, to send order notifications and any marketing you asked for
  • analytics and advertising platforms, described next
  • professional advisers, and any authority we are legally required to answer

Advertising, and what counts as sharing

We use analytics and advertising tags that pass an identifier tied to your browser to platforms including Google, Meta and TikTok, so we can measure our advertising and show you ads elsewhere. Under California law that counts as sharing personal information for cross-context behavioral advertising, even though we are not paid for it. You can turn it off.

Nothing loads before you agree. No advertising or analytics tag is fetched until you accept it, because the request itself carries your IP address and the page you were on.

Your choices

  • Your Privacy Choices lets you opt out of sharing for advertising at any time, on this browser.
  • If your browser sends a Global Privacy Control signal, we treat it as an opt-out automatically and you do not have to do anything else. A GPC signal always wins over a permission you gave earlier.
  • Every marketing email has an unsubscribe link, and unsubscribing takes effect on the next send.
  • Your browser can block or delete cookies. Some parts of the store, including the cart, need them to work.

Your rights

Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to correct it, to delete it, to opt out of sharing it for advertising, and to limit how we use sensitive information. We will not treat you differently for exercising any of them.

To make a request, email info@zizowireless.com from the address on your order, or write to us at the address below. We answer within 45 days and will tell you if we need longer. We may have to verify who you are before we act, and we can only do that with information we already hold. An authorized agent may act for you with written proof.

How long we keep it

Order records are kept for as long as our tax and accounting obligations require. Support and warranty correspondence is kept while a claim is open. Marketing contact details are kept until you unsubscribe. Analytics data is kept in the platform's own retention window.

Security

Traffic to this site is encrypted, payment details go straight to the processor, and access to order data inside our systems is limited to the people who need it. No system is perfectly secure. If you believe you have found a vulnerability, please tell us at security@brands.balajibrands.com rather than posting it publicly.

Children

This store is not intended for children under 13 and we do not knowingly collect their personal information (Children's Online Privacy Protection Act). If you believe a child has given us theirs, email us and we will delete it.

We do not knowingly sell or share the personal information of anyone under 16.

Where your information is held

We operate from the United States and the companies we use process information there. If you order from outside the United States, your information is transferred there to fulfill your order.

Changes

If we change this policy we publish the new version on this page. The version in force is the one published here at the time you visit.

Contact

Balaji Trading, Inc.
4850 Eucalyptus Ave, Chino, CA 91710, United States
info@zizowireless.com
909-444-7992